Focused products that make Shopify commerce work better.
Covzen builds practical ecommerce software for revenue, customer experience, and operations. Shipping Protection is our flagship product. It connects checkout protection with branded package claims.
Fast help if your package is lost, stolen, or damaged in transit.
Each Covzen product starts with one expensive merchant problem and a clear operating workflow.
Built to work with the store, order, checkout, and customer context merchants already use.
Keep control of brand, policy, pricing, and customer resolutions.
Connect customer experience decisions to operational and revenue signals.
Shipping Protection connects the promise to the resolution.
Covzen Shipping Protection brings the checkout offer, policy, claims experience, and performance view into one merchant-led operating system.
Keep the protection economics
Charge a small protection fee at checkout, pay Covzen a low percentage, and keep the program economics under your store's control.
Reduce support pressure
Give customers a clear place to file claims instead of sending every lost-package issue to your support inbox.
Resolve with your policy
Offer replacements, refunds, or store credit based on rules that fit your margins, products, and carrier mix.
Stay transparent at checkout
Use customer-safe wording and opt-in controls that explain what shoppers are buying before they pay.
Protect the relationship
Claims happen in a branded flow, so the customer remembers your store solved the problem.
Learn from shipping issues
See claim patterns by reason, carrier, order value, and resolution type so operations can improve over time.
Launch order protection without adding another support workflow.
Covzen connects checkout, claims, policy rules, and reporting into a simple operating loop for Shopify merchants.
Install the Shopify app
Connect Covzen to Shopify, sync the protection product, and place the widget in cart or checkout.
Set pricing and policy rules
Choose fixed, percentage, or tiered protection fees and define how claims should be resolved.
Customers opt in at checkout
Shoppers add protection with clear wording that explains lost, stolen, or damaged package coverage.
Claims resolve in your portal
Customers file a claim, submit evidence, and receive the approved resolution from your branded flow.
Give shoppers a clear path when delivery goes sideways.
The best protection experience is not a policy buried in a footer. It is a simple, branded workflow that tells customers what is covered, what evidence is needed, and what happens next.
Model the upside before changing your checkout.
Protection performance depends on your products, carriers, claim rate, and pricing. Use this conservative calculator to estimate protection revenue after Covzen's low percentage fee and expected claim costs.
This is an estimate, not a guarantee. Replace the fee rate with your actual Covzen plan terms before finalizing protection pricing.
Fits the tools merchants already use.
Protection touches checkout, support, fulfillment, and retention. Covzen stays close to Shopify while connecting the right claim and customer context to the rest of your stack.
Pick the protection model that matches your store.
The market spans licensed provider networks, full-service platforms, and merchant-controlled protection software. Covzen is focused on the merchant-controlled model.
| Covzen | Route | Navidium | Corso | |
|---|---|---|---|---|
| Best fit | Shopify merchants who want branded, merchant-controlled protection | Brands that want licensed package protection plus tracking network | Merchants who want to self-manage protection revenue | Higher-touch brands buying a broader post-purchase service |
| Customer experience | Branded checkout and claims flow | Route-led claims and tracking experience | Merchant-controlled, more DIY | Concierge-led, premium support experience |
| Revenue model | Low percentage fee so merchants keep more protection revenue | Provider-managed protection model | Merchant keeps protection fees | Performance/service-led pricing |
| Setup motion | Shopify app install with configurable rules | App plus provider implementation | Self-service with expert install support | White-glove onboarding |
| Main tradeoff | You need clear policies and real claim data | Less brand-owned shopper journey | More responsibility on merchant operations | Broader and heavier than protection-only needs |
Shopify shipping protection questions merchants ask first.
Covzen builds focused ecommerce products for Shopify merchants. Shipping Protection is our flagship product, connecting checkout protection, branded claims, policy controls, and performance insight.
Need implementation details? Read the setup docs or compare Covzen against other protection platforms.
Start with Shipping Protection. Grow with Covzen.
Give customers a clear path when packages are lost, stolen, or damaged—and put a focused ecommerce product company behind your store.