1. Introduction

COVZEN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping protection platform and services.

2. Information We Collect

2.1 Information You Provide

Account information (name, email, company name)
Payment information (processed securely through Stripe)
Store information (Shopify store URL, order data)
Customer service communications

2.2 Information Collected Automatically

Usage data (pages visited, features used, time spent)
Device information (IP address, browser type, operating system)
Cookies and similar tracking technologies
Analytics data to improve our services

3. How We Use Your Information

We use collected information to:

Provide and maintain our shipping protection services
Process claims and verify shipping information
Improve our AI algorithms and fraud detection
Send service updates and security alerts
Respond to customer support requests
Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share data with:

Service Providers: Shipping carriers, payment processors, cloud infrastructure providers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Export your data in a portable format
Withdraw consent at any time

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Claims data is typically retained for 7 years for legal and audit purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Continued use after changes constitutes acceptance.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

COVZEN, Inc.

Email: privacy@covzen.com